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Frequently Asked Question

What areas do you service?

We provide transportation services within a 50 mile radius of Grand Rapids Michigan. This includes Belmont, MI., Greenville, MI., Cascade, MI., Walker, MI., Grand Rapids, MI., Rockford, MI., Plainfield, MI., Cedar Springs, MI., Belding, MI., Standale, MI, and Canadian Lakes area.

Our services include transportation to airports, restaurants, medical appointments, night on the town and more. If you’re unsure whether we service your area, please contact us directly for confirmation.

Can I schedule a shuttle service for multiple stops?

Yes, you can schedule a shuttle with multiple stops. During the booking process, simply provide the details of any additional stops, and we’ll ensure your itinerary is accommodated seamlessly.

Do you offer round-trip services?

Yes. You can conveniently book both your departure and return trips in one transaction.

Is your shuttle service available 24/7?

Yes, our shuttle service operates 24/7 to accommodate all travel schedules. Whether you have an early morning flight, a late-night arrival, or need transportation at any hour, we’re here to assist you.

What happens if my flight is delayed or changed?

We closely monitor flight statuses and adjust our schedules as needed to ensure you’re picked up or dropped off on time. If your flight is delayed or rescheduled, please inform us as soon as possible, and we’ll make the necessary changes to your booking at no additional cost.

Do you provide ride services on holidays?

Yes, we operate on holidays to ensure your transportation needs are met, even during special occasions. Whether it’s a political rally, festive gathering, a holiday trip, or a routine appointment, our services remain available to help you get where you need to go.

Do you provide child car seats?

No, we do not provide child car seats. You are required to bring your own car seat for your child’s safety. If needed, we can store your car seat until your return flight for a storage fee of $5.00. Please ensure the car seat meets the required safety standards for your child.

Are you wheelchair accessible?

Unfortunately, at this time, our vehicles are not wheelchair accessible. We are actively exploring options to provide accessible transportation in the future and apologize for any inconvenience this may cause. If you require additional assistance or accommodations, please contact us, and we’ll do our best to recommend alternative solutions.

How far in advance should I book my ride?

We recommend booking your ride at least 24 hours in advance to ensure availability. However, we do our best to accommodate last-minute bookings whenever possible. Contact us directly if you have an urgent request.

Do you provide transportation for large groups?

Yes. We can accommodate larger groups with advanced notice. Simply provide the number of passengers during booking, and we’ll arrange the right vehicles for your needs. You will receive a special email to confirm and authorize the details, so be sure to check your inbox and complete the quick steps to secure your reservation can proceed to the next step.

Are pets allowed in your vehicles?

Yes, pets are welcome in our vehicles as long as they are properly secured in a carrier or on a leash. Please inform us during booking if you will be traveling with a pet to ensure we can accommodate you comfortably.

What is your cancellation policy?

You can cancel or reschedule your booking up to 24 hours before your scheduled pickup time without any fees. Cancellations made within 24 hours of the pickup time may incur a cancellation fee. Please contact us promptly if you need to make changes to your booking, and we’ll work with you to find the best solution.

Chuck Elliot, Owner Operator of CBE Concierge Service

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We simplify your life by handling tasks like airport transportation, safe driving for nights out, home & pet sitting, and more. No request is too unique—just ask!

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616- 824-6725

Southwest Michigan Area

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We simplify your life by handling tasks like airport transportation, safe driving for nights out, home & pet sitting, and more. No request is too unique—just ask!

Social Media Links

Contact Us

616-824-6725

West Michigan Area

Copyright: © 2025 by CBE Concierge Service - All Rights Reserved